Please remember to treat our staff in a polite and courteous manner.
Our health centre is governed by current health & safety, fire regulations, please act in a responsible and safe way at all times whilst on surgery premises – taking part in fire safety drills as appropriate & keep children under proper control.
Be punctual when attending the surgery.
Try not to miss your appointment – if it is unavoidable, let us know as soon as possible during the working day.
If you want an appointment on the same day, please contact reception as soon as possible.
Requests for a home visit should wherever possible be made before 10.30am. Please ask for a home visit only when you are unable to attend the Surgery due to health reasons.
Let the practice know of any changes in name/address or other relevant details as soon as possible. This includes changes to your telephone number. (Many change to cable and do not tell us).
Be honest with your doctor and other medical staff and be ready to give relevant details. If you have any questions – ASK.
Give a minimum of 48 hours notice for a repeat prescription. DO NOT LEAVE IT UNTIL THE LAST MINUTE.
Please make separate appointments for each member of your family needing to see the doctor or nurse.
Please be aware of the importance of the Code of practice. Please play your part and assist in the smooth running of the Surgery. Please understand the difficulties and pressures encountered in a busy practice, and respond positively to surveys/questionnaires aimed at improving services.