There are three main ways to feedback about your experience of our GP Surgery and the service we provide.
Friends and Family Test
The NHS Friends and Family Test (FFT) was created to help understand whether patients are happy with the service provided, or where improvements are needed. It’s a quick and anonymous way to give your views after receiving NHS care or treatment.
We use the information captured via the Friends and Family Test to improve our service. It is anonymous, so if you would like to discuss your experience, it is better to contact us through our general feedback form.
Feedback and Compliments
We are continually looking to turn your feedback into real improvements in our services. We use it to focus on what matters most to our patients, their carers and their families.
If you want to share your experience or have a suggestion on how we can do things better to improve our patients’ experiences, please complete the below form. We’d also like to hear from you if you are pleased with the service you’ve received. We’ll let the staff involved know and share the good practice across our teams.
If you can’t complete the form or would find it easier to discuss your experience you can contact the practice on 0121 505 0200, or visit us in person Monday to Friday 8.00am – 6.30pm.
Complaint Procedure
Telephone – 0121 505 0200 (ideally avoiding peak hours between 8am-10am)
Email – [email protected]
Writing to us – Practice Manager, Oakeswell Health Centre, Brunswick Park Road, WS109HP.
However, you can choose to contact the Black Country Integrated Care Board (ICB), Time to Talk Team by:
Complaint form: Complaint Form :: Black Country ICB
Post: Time2Talk, NHS Black Country Integrated Care Board (ICB) Civic Centre, St Peter’s Square, Wolverhampton, WV1 1SH
Website: https://blackcountry.icb.nhs.uk/have-your-say/time-2-talk